Telephone Selling and Telemarketing
Who should attend
All those responsible for making sales appointments or selling services and products over the phone.
Course content
Become a dedicated professional in Selling on the telephone, Qualifying Prospects and making profitable Sales Appointments!
Gain a Positive Mental Attitude that won’t allow adversity in! Power yourself up for the telephone.
Telephone Manners, Communicative Speech, Active Listening and an Attitude that builds Empathy and Rapport
Maximise Planning and Preparation - failure to prepare is to prepare to fail
TeleSteps of the Call: Create a winning tour de force through effectively Opening the Call; Using Open, Closed and Alternative choice Questions to identify need; Matching and selling the what’s in it for them Benefits.
Overcoming any Objections to not buying; Latching on to Buying Signals.
Pre-Closing Fully Closing the Sale Professionally Closing the call; Following-up.
Cold calling, following-up mail-shots and maximising incoming enquiries by selling on the enquiry
Identifying the Decision-maker with the Authority and the Need, fighting Rejection, penetrating the gatekeeping front office, secretarial and other barriers
Documenting, monitoring and analysing your results for success!
Trainer John Boulton
Dates 16 Aug 2007, 12 Oct 2007, 7 Dec 2007
Time 9.30 - 5.00
Location 100a Chalk Farm Road, London NW1 8EH
Fee £250 + VAT or 4 'Block Booking Places' (from £200 + VAT)