Maximising Staff Performance
Introduction
Millions of pounds are lost every year through staff dropout. Unprofessional staff can be unmotivated, unhappy and frequently suffer unduly from stress. Staff with professional attitudes and values are more likely to be happier, retained and to be good ambassadors for your firm. This workshop will teach the management skills to ensure you get the most out of your staff.
Objectives
* To identify what is meant by staff cost effectiveness
* To identify how people lose their professional attitudes
* To identify what makes staff feel self-assured
* Establishing a praise culture
* To understand the value of listening and communication
* To develop strategies to increase professionalism in your workplace
* To practice those strategies
The course will cover
* Understanding what makes staff professional
* Understanding how to motivate and support staff
* Ensuring shared values
* The importance of workplace awareness and early troubleshooting
* Introduction to communication skills
* Role play
Outcomes
At the end of the course participants will be able to:
* Communicate better with their staff
* Develop strategies for motivating staff towards a more professional attitude
* Listen and support better
* Establish a praise culture
* Provide a more cost effective workplace
Half-day workshop for managers and those involved in HR
Speaker Jacky Lewis
Dates 6 Dec 2007
Time 9.30 - 1.00
Location 100A Chalk Farm Road, London NW1 8EH
Fee £165 + VAT or 2 'Block Booking Places' (from £100 + VAT)