Credit Control Skills
Learn how to collect payment more quickly and avoid bad debts
Who should attend
Those new to the role and experienced controllers who wish to learn new techniques.
Course content
This interactive course will increase confidence and skills for delegates through many practical exercises.
How to win friends and influence Accounts Payable people
Company Searches - the ins and outs from cost and time to PLC and Ltd.,
Giving Credit - Credit limits and ensuring earlier payment
Being ready to identify and handle your different customer types, - those who can pay you but keep you waiting - those who would like to pay but unfortunately cannot - those who simply don’t want to pay at all!
Invoices and Statements: The full Why, Where, When, What, How, Which and Who!
Learning shortcuts to success, building a dialogue, reducing the number of letters you send
Debt Collection by Phone! A strategy that speeds things up and gets better results!
Learn how to overcome the signals that portend trouble ahead, the Believable excuses, the Unbelievable excuses, the Objections, the “cheques in the post! “ Stop Lists, Legal Procedures and other tactics
A useful List of Names, Addresses and Glossary of Related Terms.
Trainer John Boulton
Dates 6 Sep 2007, 3 Oct 2007, 19 Nov 2007, 14 Dec 2007
Time 9.30 - 5.00
Location All courses are held at either: 66 Wigmore Street, W1 or
100a Chalk Farm Road, NW1
Fee £250 + VAT or 4 'Block Booking Places' (from £200 + VAT)