Client Service and Client Care
Who should attend
Everyone who interacts with Clients either face-to-face or by telephone, or who manages a Client-facing team
Course Objectives
To provide hands-on training that will include real-life experiences, and provide techniques and skills you can use immediately
To raise your game to meet the demands of ever-hungry clients, in their pursuit for the ultimate Client Service & Client Care experience
Course Content
The 5 step Loyalty Ladder for Success: Target; Prospect; Customer; Client; Advocate
Treat clients as you would like to be treated yourself - with a respectful, friendly and courteous approach.
Communicate with clarity and excellence
Understand what clients really value in your business
Take the initiative when opportunities to Service and Care present themselves
Understand how to satisfy clients so that they come back for more business, time and time again
Trainer John Boulton
Dates 7 Sep 2007, 12 Nov 2007
Time 9.30 - 1.00
Location All courses are held at either: 66 Wigmore Street, W1 or 100a Chalk Farm Rd, NW1
Fee £165 + VAT or 2 'Block Booking Places' (from £100 + VAT)